Frequently Asked Questions

Expert answers to your skin health and ordering questions.

How do I know which Dermalogica products are right for my skin type?

We recommend using our online Face Mapping tool or visiting a professional skin therapist for a personalized skin analysis to determine your unique needs.

Are your products cruelty-free and vegan?

Yes, Dermalogica is certified cruelty-free by Leaping Bunny and PETA. The vast majority of our products are vegan, with the exception of a few that contain honey or silk.

What is your return policy if a product doesn't suit my skin?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product within 30 days for a full refund.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days. You will receive a tracking number via email as soon as your order has been dispatched from our warehouse.

Do Dermalogica products have an expiration date?

Our products are formulated to remain stable and effective. Most products feature a Period After Opening (PAO) symbol, indicating how many months the product is good for after it has been opened.

Can I use Dermalogica products while pregnant or breastfeeding?

While our products are generally safe, we recommend consulting with your physician before using active treatments like Retinol or Salicylic Acid during pregnancy.